SMS Privacy Policy

METAX LLC SMS Privacy Policy

Effective Date: [Insert Date]

Metax LLC is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive text messages (SMS) from us.

Information We Collect

When you opt-in to receive text messages from Metax LLC, we may collect and store the following information:

Your mobile phone number
Your name (if provided)
Your communication preferences
Any messages or responses you send to us

How We Use Your Information

Metax LLC will only use your information to:

Send you appointment reminders, document updates, tax and insurance status notifications, important deadlines, and occasional service-related announcements.
Respond to your questions or requests for support.
Provide promotional offers (only if you opted in for promotional messages).

We will never sell, rent, or share your phone number or personal information with any third parties for their marketing purposes.

Messaging Frequency

The number of messages you receive will vary depending on your interactions with us. Typical messaging includes 2–4 messages per month unless you request more frequent updates.

Opt-Out Option

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, you will no longer receive SMS messages from Metax LLC. If you need further assistance, you can also reply HELP or call our office at 484-393-4399.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier’s plan. Metax LLC is not responsible for any charges related to text messaging.

Data Security

We take reasonable measures to protect your information and keep it secure. Your information is stored securely in our customer account systems (CRM), and access is restricted to authorized personnel only.

Changes to This Privacy Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website at www.metaxonline.com, and the effective date will be updated accordingly.

Contact Us

If you have any questions about this SMS Privacy Policy or our practices, please contact us:
📧 Email: info@metaxonline.com
📞 Phone: 484-393-4399

Terms and Conditions

Welcome to Metax LLC. By accessing or using our services—including but not limited to tax preparation, insurance, translation, and immigration assistance—you agree to the following Terms and Conditions.

1. Services Provided

Metax LLC offers multi-service support, including:

Tax preparation and filing
Insurance quoting, sales, and service
Certified translation
Assistance with immigration applications

All services are provided based on information you supply. You are solely responsible for ensuring the accuracy and completeness of that information.

2. Use of Our Website and Client Portal

When you access our website or secure portal, you agree not to:

Use it for any unlawful purpose
Upload malicious software or unauthorized materials
Share your login credentials with others
We reserve the right to suspend access to our portal for any misuse or suspicious activity.

3. Refund Policy

Due to the nature of our services, all payments are non-refundable once the service has been delivered, including completed tax returns, submitted insurance applications, or processed translations.

4. Limitation of Liability

Metax LLC is not liable for:

Penalties or interest resulting from incorrect information provided by the client
Delays caused by third-party systems (e.g., IRS, insurance carriers, USCIS)
Lost documents submitted via mail or through third parties

5. Privacy and Data Use

We collect personal and financial information to deliver services effectively.

Your information is stored securely and only shared with authorized third parties (e.g., IRS, insurance carriers) for the purposes of providing services.
By using our services, you agree to receive communication via phone, email, or text message unless you opt out.

6. Communication Consent

By providing your phone number, you agree to receive calls or SMS messages from Metax LLC regarding your services. Message and data rates may apply. You may opt out by replying STOP.

7. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising from our services will be resolved in Pennsylvania courts.

8. Changes to Terms

Metax LLC reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on our website.

If you do not agree to these terms, please do not use our services.
For questions, contact us at:
📧 info@metaxonline.com
📞 484-393-4399